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Marketing campaigns

Reach customers where they actually read

WhatsApp messages get opened. That is exactly why it must be done carefully — opted-in lists, relevant segments and honest messages. Do it that way and it outperforms every other channel you have.
Approved templatesReal segmentsTracked per recipient
Campaign · Diwali offer
Diwali offer · festive_sale_v2
Marketing template · 12,480 recipients
Sending…
0
Sent
0
Delivered
0
Read
0
Replied
Every message lands in that customer's own conversation — so when someone replies to the campaign, your agent and your AI can both see what was sent.

The fastest way to ruin a WhatsApp number

Buy a list, blast everyone, and watch your quality rating collapse until Meta restricts you. The businesses that do well on this channel send fewer, better-targeted messages to people who genuinely opted in — and this product is built to make that the easy path.

Segments

Send to a segment, not to everyone

Your contacts carry tags, custom fields and — with a connected store — spend, order count and last order date. Build the audience that should hear this particular message, and leave everyone else alone.

  • Tags and custom fields you defined
  • Store data: total spend, order count, last order date
  • Automatic tags like repeat, one-time and cod-buyer
  • Reusable phonebooks per segment
The message

One template, personalised for each person

Variables are filled from each contact's own record, so a single campaign produces thousands of individually-correct messages. Add an image or PDF header, and buttons that link out or feed replies straight back into an automation.

  • Personalise from any contact field
  • Image, video or document headers
  • Call-to-action and quick-reply buttons
  • Preview exactly what a given contact will receive
Campaign · Diwali offer
Diwali offer · festive_sale_v2
Marketing template · 12,480 recipients
Sending…
0
Sent
0
Delivered
0
Read
0
Replied
Every message lands in that customer's own conversation — so when someone replies to the campaign, your agent and your AI can both see what was sent.
The result

Replies arrive with the campaign attached

Every campaign message is written into that customer's conversation. So a one-word reply — “how much?” — arrives directly beneath the offer it refers to, and both your agent and your AI can see it.

  • Sent, delivered, read and failed per recipient
  • Replies land in the normal inbox with full context
  • Your AI answers campaign replies knowing what was sent
  • Automatic retry of temporary failures only
Inbox
Search conversations
MR
W
Meena Raonow
Where is my order?2
AN
I
Arjun Nair4m
Do you ship to Kochi?1
Wv
C
Website visitor12m
What are your prices?
SQ
W
Sana Qureshi1h
Thanks, received it!
RV
F
Rahul Verma2h
Campaign · Diwali offer
Meena Rao
+91 98765 43210 · WhatsApp
AI active
Where is my order?
AI
Order #1042 shipped — Delhivery, arriving Thursday.
Campaign
Diwali sale — 30% off till Sunday 🎉
Reply as your team…

Campaigns that tend to work

New arrivals

A product drop to customers who bought that category before.

Win-back

“We miss you” to buyers with no order in 60 days.

Replenishment

Consumables, timed to when they will be running low.

Back in stock

Only to the people who asked to be told.

Seasonal offers

Festive campaigns to opted-in customers, segmented by city.

Event reminders

Utility-category updates for bookings and appointments.

Campaigns are included in every plan. Meta charges per marketing conversation separately.

See plans
Questions

Frequently asked

Anyone who messages you first has opted in to a conversation. Beyond that, collect consent at checkout, on your website form, or in your existing customer communications — and keep a record of it.
Far less often than email. Most businesses that keep a healthy quality rating send marketing campaigns a few times a month at most, and lean on utility messages — order updates, reminders — for the rest.

Start answering customers properly

Connect your WhatsApp number and send your first automated reply today. 15 days free, no card needed.

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