Connected once
One Facebook connection covers Messenger and Instagram
You connect your Facebook Page once and grant messaging permissions. Messenger conversations start flowing into the inbox, and if your Instagram professional account is linked to that Page, it comes along too.
- Connect the Page through Facebook's own permission flow
- Messenger and Instagram share the same connection
- Disconnect at any time from settings
Working it
Nothing new to learn
A Messenger conversation behaves like every other conversation: assign it, take over from the AI, leave an internal note, resolve it. Your automations can send Messenger replies, and the AI agent answers with the same knowledge it uses everywhere else.
- Assignment, takeover, notes and resolution
- Send-Messenger blocks in the flow builder
- The same AI brief and documents
- Counted in the same reports
Automation · Order support
Message received
keyword: order
AI agent
answers from your docs
Condition
is it resolved?
Send WhatsApp
thank-you note
Notify agent
hand to a human
Drag any block. No code anywhere.
Facebook Messenger is part of the Pro plan, along with Instagram and the website chat widget.
See plansQuestions
Frequently asked
Yes — you need permission to manage the Page in order to grant messaging access. Facebook's dialog will tell you if your role is not sufficient.
The product is WhatsApp-first and every plan includes WhatsApp, so in practice you will have both. Messenger is an addition, not a replacement.