This page applies to business accounts on AptoAir, operated by Credible Arena Pvt. Ltd., whether you signed up on the web or through our mobile app. If you are a customer of a business that uses AptoAir (you messaged them on WhatsApp, Instagram, Messenger or their website), see section 5 — that business controls your record.
1. How to request deletion
- By email (always available): send a deletion request to support@aptoair.com from the email address registered on your account, with the subject “Delete my account”. We verify that the request comes from the account owner and confirm back to you before deleting.
- From the app: where your version offers it, use Settings → Account → Delete account. If you do not see the option, use the email route above — it is honoured identically.
Verified requests are actioned within 7 working days, and we confirm by email when deletion is complete.
2. What gets deleted
- Your account and every team member login under it.
- All conversations and messages across every connected channel.
- Your contacts, phonebooks, tags and custom fields.
- Message templates, automation flows, AI instructions and uploaded documents.
- Connected credentials — WhatsApp Business tokens and store API keys.
- Order and customer data imported from connected stores.
3. What we must keep, and for how long
- Invoices and payment records are retained as required by tax and accounting law in India, even after the account is deleted. They are kept only for that purpose.
- Rolling backups that may contain your data are overwritten in the ordinary course within a reasonable period after deletion.
- Records of the deletion request itself, so we can demonstrate it was honoured.
4. Before you delete
- Deletion is permanent. There is no recovery, no grace period and no “undo”.
- Any unused prepaid wallet balance is forfeited — payments to us are non-refundable, as set out in the cancellation & refund policy.
- Export anything you want to keep first — contacts can be exported from the app at any time.
- Deleting your AptoAir account does not delete your WhatsApp Business Account with Meta — that is managed separately in Meta Business Manager.
- If you only want to stop paying, cancel your subscription instead — your data is retained so you can come back.
5. If you messaged a business that uses AptoAir
The business you contacted is the controller of your conversation and contact record; we process it on their instructions. Ask that business to delete your record — they can do it themselves from their inbox, and deleting a contact deletes the conversation history with it. If you cannot reach them, email us at support@aptoair.com and we will assist.
6. Contact
Credible Arena Pvt. Ltd., Patna, Bihar, India
Email: support@aptoair.com