This policy is intentionally simple: we do not offer refunds or money-back of any kind. Every new account gets a 15-day free trial with no payment method required — connect your number, brief your AI, run automations and message real customers before you pay anything. Please use the trial to make sure the product fits your business before subscribing or topping up.
1. Free trial — evaluate before you pay
- Every new account receives 15 days free, with access to the product's features.
- No card or payment method is collected for the trial, so nothing is ever charged automatically when it ends.
- If you do not subscribe, sending simply pauses and your data is retained. There is nothing to cancel and nothing to refund.
2. No refunds
Except as stated in section 6 (payment-processing errors), all payments made to Credible Arena Pvt. Ltd. are final and non-refundable. This applies to:
- Monthly subscription fees — including the unused remainder of a billing period after you cancel.
- Annual subscription fees — annual plans are discounted in exchange for the longer commitment and are non-refundable once the period has begun, in whole or in part.
- Prepaid wallet top-ups — wallet credit is available for use the moment it is credited, is non-refundable, non-withdrawable and non-transferable, and has no cash value. Unused balance does not expire while your account is active, but it is forfeited when your account is closed.
- Taxes and payment-gateway fees — collected on behalf of the government and the payment gateway, and never returned by us.
We do not offer pro-rata refunds, partial refunds, cash-back, credit notes or compensation in any other form — including where you stop using the service, forget to cancel, or your business circumstances change.
3. Cancelling a subscription
- You can cancel at any time from Settings → Billing inside the app, or by emailing us from your registered account email. No phone call, no retention process.
- Cancellation stops all future charges and renewals.
- It takes effect at the end of the billing period you have already paid for — you keep full access until then.
- No refund is issued for the remainder of the current period.
- Your data is retained after cancellation so you can resubscribe. You can request deletion at any time — see our account & data deletion policy.
4. Charges payable to Meta
WhatsApp conversation charges are billed by Meta directly to your own WhatsApp Business Account. We never collect that money and cannot refund it. Any dispute about those charges must be raised with Meta. See our explanation of WhatsApp charges.
5. Suspension or termination for breach
If an account is suspended or terminated for breaching our terms of service or acceptable use policy, fees already paid are not refunded and any wallet balance is forfeited.
6. Payment-processing errors
The only exception to this policy is a technical payment error — situations where money left your account but you received nothing for it:
- A transaction that failed but was still debited by your bank.
- A duplicate debit for a single purchase.
- An amount debited without the corresponding subscription being activated or wallet credit being added.
These are corrected, not refunded as a courtesy: report the transaction to support@aptoair.com from your registered account email within 7 days, with the transaction reference. Once verified with the payment gateway, the amount is reversed to the original payment method — typically within 5 to 10 working days, depending on your bank and the gateway.
7. Price changes
If we change the price of your plan, we will tell you before it applies to you, and you may cancel before the new price takes effect. A price change never applies retroactively to a period you have already paid for — and, consistent with the rest of this policy, does not create any refund entitlement.
8. Contact
Credible Arena Pvt. Ltd., Patna, Bihar, India
Email: support@aptoair.com