Booking
Confirmations and documents that arrive
Booking confirmation, payment receipt, itinerary PDF, check-in instructions and directions — each sent automatically at the right point, each as a document they can open offline later.
- Booking and payment confirmations
- Itinerary or voucher as a PDF attachment
- Check-in details timed to the day before
- Triggered from your booking system via the API
In-trip
Questions answered while they are travelling
Check-in time, what is included, airport transfer, cancellation terms. The AI answers from your own policies at any hour and in any time zone, and escalates anything urgent to your team.
- Answers from your terms and package details
- Replies in the traveller's language
- Urgent issues escalated to a person immediately
After
Reviews and repeat bookings
Ask for feedback after the trip, and keep travellers in a segmented phonebook so seasonal offers reach the people most likely to book again.
- Post-trip review request with quick-reply buttons
- Poor feedback routed straight to a human
- Segmented campaigns for seasonal offers
Campaign · Diwali offer
Diwali offer · festive_sale_v2
Marketing template · 12,480 recipients
0
Sent
0
Delivered
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Read
0
Replied
Every message lands in that customer's own conversation — so when someone replies to the campaign, your agent and your AI can both see what was sent.