Appointments
Confirm and remind, automatically
A confirmation when the appointment is booked and a reminder before it, each with buttons to confirm or ask to reschedule. Patients who cannot make it tell you in advance instead of simply not arriving.
- Booking confirmation with date, time and doctor
- Reminder the day before with confirm and reschedule buttons
- Reschedule requests routed to your front desk
- Triggered from your own systems via webhook or the API
Enquiries
The routine questions, answered instantly
Timings, location, which doctors are available, what a consultation costs, what to bring. The AI answers from your own material at any hour, and escalates anything clinical to a human immediately.
- Answers from your clinic's own information
- Escalates clinical questions to your team
- Sends directions, price lists or preparation instructions
Care
Sensible boundaries
This is a messaging platform, not a medical system. Configure the AI to handle logistics and hand anything clinical to a qualified person — and be explicit in your brief that it must never give medical advice.
- Instruct the AI to refuse clinical questions
- Immediate escalation to a human on request
- Role-based access, so only the right staff see conversations
- Delete a patient's conversation on request
Questions
Frequently asked
Treat it as a scheduling and communications channel. It is not a clinical records system and makes no medical-compliance certifications. Configure the AI to handle logistics only and escalate anything clinical to qualified staff, and follow the medical-record rules that apply to you.