These terms govern your use of AptoAir, operated by Credible Arena Pvt. Ltd.. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to do so.
1. The service
AptoAir is software for managing customer conversations across WhatsApp and, depending on your plan, Instagram, Facebook Messenger and website chat. It is built on Meta's official WhatsApp Business Platform. We are an independent product and are not affiliated with, endorsed by or acting on behalf of Meta.
2. Your account
- You must provide accurate information and keep it current.
- You are responsible for keeping your credentials secure and for everything done under your account.
- You are responsible for the conduct of team members you invite.
- You must be at least 18 and legally able to enter into contracts.
- Tell us promptly if you believe your account has been accessed without authorisation.
3. Acceptable use
Your use of the service must comply with our acceptable use policy, with Meta's WhatsApp Business Messaging Policy and Commerce Policy, and with all laws that apply to you — including those governing unsolicited messaging and personal data.
In particular, you must only message people who have given you their contact details and consented to hear from you. Breaching this damages your own messaging quality rating and may cause Meta to restrict your number, which is not something we can reverse.
4. Your content and data
- You retain all rights to your content, contacts and conversations.
- You grant us the limited licence necessary to host, process and transmit it in order to run the service.
- You are responsible for having the legal right to upload and message the data you bring in.
- You are the data controller for your customers' data; we act as your processor. See the privacy policy.
5. Fees and payment
- Subscription fees are billed in advance, monthly or annually, per the plan you choose.
- Prices are exclusive of applicable taxes, which are added at checkout.
- Fees are charged automatically to your chosen payment method until you cancel.
- AI usage is charged against a prepaid wallet. When the balance is exhausted, AI features pause; other features continue.
- Wallet top-ups include the payment gateway's processing fee and applicable tax on that fee, shown before you pay.
- Failure to pay may result in suspension after notice.
- All payments are final. We do not offer refunds or money-back of any kind — subscription fees and wallet top-ups are non-refundable, as set out in the cancellation & refund policy. The 15-day free trial exists so you can evaluate the product before paying.
Charges payable to Meta are separate. Meta bills your WhatsApp Business Account directly for conversations. We do not collect, control or mark up those charges. See our explanation of WhatsApp charges.
6. Free trial
New accounts receive a 15-day free trial with no payment method required. At the end of the trial, sending is paused until you subscribe. Your data is retained. We may modify or withdraw trial terms for future signups, but not retroactively for a trial already running.
7. Cancellation and termination
- You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period, and no refund is issued for the remainder of that period.
- On cancellation, sending stops and plan-gated features are disabled. Your data is retained so you can resubscribe.
- You may request deletion of your account and data at any time — see the account & data deletion page.
- We may suspend or terminate an account that breaches these terms, the acceptable use policy or Meta's policies, or that creates legal risk for us or other customers.
- Where practical we will give notice and an opportunity to fix the problem before terminating.
8. Third-party services
The service depends on third parties including Meta, AI model providers, payment gateways and any e-commerce platform you connect. Their availability, policies, pricing and behaviour are outside our control. Changes they make may affect the service, and we are not liable for their acts or omissions.
9. Availability
We aim to keep the service available and reliable, but we do not guarantee uninterrupted operation. Planned maintenance will be notified where practical. We do not offer a contractual uptime guarantee or service credits unless separately agreed in writing.
10. Warranties and disclaimers
The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
AI-generated replies are produced by language models and may be inaccurate. You are responsible for what your configured AI agent says to your customers, for reviewing its behaviour, and for the human-handover paths you put in place. Do not use the service to give medical, legal or financial advice without appropriate human oversight.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.
Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
12. Indemnity
You agree to indemnify us against claims arising from your content, your use of the service in breach of these terms or applicable law, or your messaging of people who did not consent to be contacted.
13. Changes to these terms
We may update these terms. Material changes will be notified by email or in the app before they take effect. Continuing to use the service after that constitutes acceptance. If you do not accept a change, you may cancel.
14. Governing law
These terms are governed by the laws of India. The courts of Patna, Bihar have exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rights you may have.
15. Contact
Credible Arena Pvt. Ltd., Patna, Bihar, India
Email: support@aptoair.com